FAQ

Please note, during our once a year sale: All rugs purchased online and through the gallery are final sales. Please contact info@kushrugs.com with any questions, or requests.

Kush Rugs offers complimentary ground shipping for stocked rugs within the continental United States. For AK, HI and international shipments, please contact Kush for a quote.                                              

• Tracking information will be provided by email.
  
  
• All deliveries are curbside. We do not ship to PO boxes.

Please note, during our once a year sale: All rugs purchased online and through the gallery are final sales. Please contact info@kushrugs.com with any questions, or requests.

Clients in the Portland metro area may try rugs on approval for 24 hours before buying, or returning rugs.

If you are unsure how to proceed with a spill, Kush recommends calling Renaissance Rug Cleaning Inc. t: 503.963.8565

• For liquid spills, start by blotting with a clean white towel.
• Gently remove as much of a spot, or spill as possible with a towel, or vacuum before using cleaning products.
• Do not use over the counter products. Many cleaning products are too aggressive for handmade rugs.
  
• A mild spot cleaning solution can be made with 1-2 drops of hand dish detergent to a cup of warm water. Blot, never scrub.
  
• Test all spotting products in a inconspicuous area first.
  
• Work from the outer edge of the spot towards the center. 
• For oil based spots, apply rubbing alcohol to a towel in small amounts and blot the spot.
  
• Some spots are best handled by a professional; such as ink, paint spills, dried wine, and old pet spots. Traditional hand washing is usually able to address most cleaning dilemmas.
  

• If you are planning to store your rug, please have it cleaned first. 
• Rugs should be rolled straight without folding and wrapped in a breathable material such as kraft paper.
  
• Place on dry shelf in a temperature controlled space.
  

• Rugs should be vacuumed on a regular basis to remove dirt and lessen the build up of soil.

• Kush Rugs recommends a suction based vacuum that has variable suction, such as a Miele.

• If you have a beater bar vacuum, raise the bar to its maximum height.

• Our rugs should be hand washed by a specialist. In Portland Oregon, Kush highly recommends Renaissance Rug Cleaning.

• Cleaning intervals depend on your environment and use of the rug. We advise having your rug washed every 3 - 5 years. Rugs in commercial settings, or high traffic areas such as kitchens, require more frequent cleaning.

• If your beautiful rug takes on a dull appearance, it's probably time for a cleaning!