FAQ

Shipping & Returns

Shipping Rugs

Please note, during our once a year sale: All rugs purchased online and through the gallery are final sales. Please contact info@kushrugs.com with any questions, or requests.

Kush Rugs offers complimentary ground shipping for stocked rugs within the continental United States. For AK, HI and international shipments, please contact Kush for a quote.                                              

  • Tracking information will be provided by email.

  • All deliveries are curbside. We do not ship to PO boxes.

Rug Returns

Please note, during our once a year sale: All rugs purchased online and through the gallery are final sales. Please contact info@kushrugs.com with any questions, or requests.

Clients in the Portland metro area may try rugs on approval for 24 hours before buying, or returning rugs.

 

 

 

 




 

Care & Cleaning

Spot Cleaning Rugs

If you are unsure how to proceed with a spill, Kush recommends calling Renaissance Rug Cleaning Inc. t: 503.963.8565

  • For liquid spills, start by blotting with a clean white towel.
  • Gently remove as much of a spot, or spill as possible with a towel, or vacuum before using cleaning products.
  • Do not use over the counter products. Many cleaning products are too aggressive for handmade rugs.
  • A mild spot cleaning solution can be made with 1-2 drops of hand dish detergent to a cup of warm water. Blot, never scrub.
  • Test all spotting products in a inconspicuous area first.
  • Work from the outer edge of the spot towards the center. 
  • For oil based spots, apply rubbing alcohol to a towel in small amounts and blot the spot.
  • Some spots are best handled by a professional; such as ink, paint spills, dried wine, and old pet spots. Traditional hand washing is usually able to address most cleaning dilemmas.

Rug Storage

  • If you are planning to store your rug, please have it cleaned first. 
  • Rugs should be rolled straight without folding and wrapped in a breathable material such as kraft paper.
  • Place on dry shelf in a temperature controlled space.

Rug Vacuuming

  • Rugs should be vacuumed on a regular basis to remove dirt and lessen the build up of soil.
  • Kush Rugs recommends a suction based vacuum that has variable suction, such as a Miele.
  • If you have a beater bar vacuum, raise the bar to its maximum height.

Rug Washing

  • Cleaning intervals depend on your environment and use of the rug. We advise having your rug washed every 3 - 5 years. Rugs in commercial settings, or high traffic areas such as kitchens, require more frequent cleaning.
  • If your beautiful rug takes on a dull appearance, it's probably time for a cleaning!